Your Privacy Is Our Priority

bl33 is a trusted online gaming and betting platform in Bangladesh. We believe that protecting users' personal information is a fundamental right. This privacy policy explains how bl33 collects, uses, stores, and where necessary shares your personal information with third parties.

By opening an account and using our site, you agree to this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform. You can contact us directly with any questions.

This policy applies to all bl33 services — including website browsing, account registration, financial transactions, playing games, and customer support.

bl33 collects different types of information for different purposes. These are detailed below:

2.1 — Identity Information

Information collected from you when creating an account:

• Full name
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Username and password

2.2 — Financial Information

Information collected for the purpose of processing deposits and withdrawals:

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit reference numbers

Please note: bl33 never collects your mobile banking PIN or password under any circumstances.

2.3 — Usage Information

When you use our platform, the following information is collected automatically:

• IP address and device information
• Browser type and version
• Cookies and session data
• Page view history and session duration
• Game play history and betting information

2.4 — Communication Information

When you contact our customer service — via live chat or email — a record of that conversation is kept so the issue can be resolved properly.

bl33 uses collected information only for the following purposes:

• Account management: To create, verify, and keep your account secure.
• Transaction processing: To manage deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support: To resolve your issues quickly and effectively.
• Fraud prevention: To detect suspicious activity and keep the platform secure.
• Age verification: To ensure that only those aged 21 or above are using the platform.
• Responsible gaming: To identify signs of excessive play and provide support.
• Service improvement: For research and analysis to improve the user experience.
• Legal compliance: To meet applicable legal obligations.

bl33 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 — Service Providers

Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay for payment processing. Game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe) may view gameplay data, but do not receive your personal identity information.

4.2 — Legal Obligations

bl33 may be required to disclose information in response to a legitimate request from authorities or a court order. Such disclosure is always kept to the minimum necessary.

4.3 — Fraud Prevention

In cases of clear fraud or deception, relevant information may be shared with the concerned third parties or authorities.

bl33 applies industry-standard security measures to keep your information safe. Our technical safeguards include:

• SSL encryption: All data transferred between the website and servers is encrypted.
• Secure databases: Sensitive information is stored in encrypted databases.
• Access controls: Only authorized staff can view personal information.
• Regular security audits: Regular checks are conducted to identify potential vulnerabilities.
• Two-factor authentication: An additional layer of security to protect your account.

5.1 — Data Retention Period

Necessary information is retained while your account is active. Even after an account is closed, some information may be kept for a set period due to legal and regulatory requirements. Financial transaction records are retained under mandatory regulatory obligations.

5.2 — Password Security

Your password is stored in hashed form — no bl33 staff member can see your actual password. So if any staff member asks for your password by phone or chat, treat it as a fraud attempt and immediately report it to us at [email protected].

The bl33 website uses cookies and similar tracking technologies. These help improve your browsing experience and ensure the site functions properly.

6.1 — Types of Cookies

• Essential cookies: Essential for the site's core functionality. They maintain login sessions and ensure security.
• Functional cookies: Save your preferences and language settings so you don't have to reconfigure them each time you visit.
• Analytics cookies: Collect site usage statistics so we can improve our services.

6.2 — Cookie Controls

You can block or delete cookies from your browser settings. Please note that disabling essential cookies may cause some site features to not work properly.

As a bl33 user, you have several rights over your own information:

To exercise these rights, contact us at [email protected]. We will do our best to assist you.

bl33 strictly prohibits its services for anyone under the age of 21. We actively take measures to prevent minors from gaining access. If we become aware that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using bl33, please let us know at [email protected].

bl33 may send you promotional information with your consent, such as special offers or bonus updates. However, you can opt out of such communications at any time.

To opt out:

• Go to your account settings page and change your notification preferences, or
• Email us directly at [email protected] to let us know.

Please note: Even after opting out, essential transaction-related messages (such as deposit confirmations or security alerts) will continue to be sent.

bl33 reserves the right to update this privacy policy as needed. If any significant changes are made:

• The update date on this page will be changed.
• For significant changes, a notification will be sent to your registered email.
• Continuing to use the platform after changes means you consent to the new policy.

We therefore recommend checking this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. The bl33 customer support team is available 24 hours a day, 7 days a week to assist in both Bengali and English.

Once we receive your complaint, we will review it and get back to you as soon as possible. We believe any issue can be resolved through dialogue.